Current Job Openings

Schools is currently seeking qualified candidates for these opportunities. To be considered for employment at Schools, complete and submit our application for the position you are interested in. The positions listed below are open as of 4/29/2016.

Schools offers an excellent compensation and benefits package for full and part-time employees, including: medical, dental and vision; LTD; 401(k) plan; annual bonus program; FSAs; & free or discounted Credit Union banking services.



Member Services

Member Services Supervisor I or II

Roseville Branch

Job # 212161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville and Yuba City.

Schools is seeking a qualified candidate to fill a full time Member Services Supervisor position in our Roseville Branch (1601 Douglas Blvd). The Supervisor supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to members and staff.

Essential Duties and Responsibilities include but not limited to:

  • Exhibits leadership skills, including the ability to manage the branch in the absence of a manager for both short and long-term assignments as needed
  • Promotes and maintains member service by ensuring all branch employees meet Quality Member Service and Mystery Shop goals
  • Assists the manager with the overall responsibility of establishing branch and individual goals through needs-based cross selling of the Credit Union's products and services
  • Advises, coaches, trains and assists branch employees, as necessary
  • Is responsible for all aspects of security in accordance with Credit Union's security policy

Skills and Experience include the following:

  • High school diploma or general education degree (GED) required, (business courses preferred), college level courses, or equivalent work experience required
  • Minimum five years experience with a financial institution with specialized training in all facets of operations, new accounts and loans is preferred
  • Two years previous supervisory or leadership experience required
  • Excellent written and verbal communication skills
  • Ability to effectively present information and respond to questions from groups of managers, clients, members/customers, and the general public

Compensation is commensurate with experience. Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job#212161

EOE/M/F/D/V

Member Services Representative II, III, or IV

Folsom Branch

Job # 1217152  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 36 hr/wk position in our Folsom Branch (1010 Riley Street). The Member Service Representative provides responsive, accurate, and professional service to members visiting our branches.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous experience with cash handing and customer service is required.
  • Minimum one year experience with a financial institution with specialized training in lending and new accounts required
  • Ability to meet pre-established sales goals
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The hours are Monday - Friday 9am to 6pm and Saturdays from 9am - 1pm with a rotating day off.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #1217152

EOE/M/F/D/V

Member Services Supervisor

Folsom Branch

Job # 321161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville and Yuba City.

Schools is seeking a qualified candidate to fill a full time Member Services Supervisor position in our Folsom Branch (1010 Riley Street). The Supervisor supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to members and staff.

Essential Duties and Responsibilities include but not limited to:

  • Exhibits leadership skills, including the ability to manage the branch in the absence of a manager for both short and long-term assignments as needed
  • Promotes and maintains member service by ensuring all branch employees meet Quality Member Service and Mystery Shop goals
  • Assists the manager with the overall responsibility of establishing branch and individual goals through needs-based cross selling of the Credit Union's products and services
  • Advises, coaches, trains and assists branch employees, as necessary
  • Is responsible for all aspects of security in accordance with Credit Union's security policy

Skills and Experience include the following:

  • High school diploma or general education degree (GED) required, (business courses preferred), college level courses, or equivalent work experience required
  • Minimum five years experience with a financial institution with specialized training in all facets of operations, new accounts and loans is preferred
  • Two years previous supervisory or leadership experience required
  • Excellent written and verbal communication skills
  • Ability to effectively present information and respond to questions from groups of managers, clients, members/customers, and the general public

Compensation is commensurate with experience. Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job#321161 EOE/M/F/D/V

Member Services Representative I

Yuba City Branch

Job # 329161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 24 hr/wk position in our Yuba City Branch (1055 Gray Avenue). The Member Service Representative provides responsive, accurate, and professional service to members visiting our branches.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous experience with cash handing and customer service is required.
  • Previous financial institution experience is preferred
  • Ability to meet pre-established sales goals
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The branch is open Monday - Friday 9am to 6pm and Saturdays from 9am - 1pm.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #329161

EOE/M/F/D/V

Member Services Representative I

Calvine Pointe Branch

Job # 329162  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 20 hr/wk position in our Calvine Pointe Branch (8848 Calvine Road). The Member Service Representative provides responsive, accurate, and professional service to members visiting our branches.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous experience with cash handing and customer service is required.
  • Previous financial institution experience is preferred
  • Ability to meet pre-established sales goals
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The schedule is Tuesday, Thursday, and Saturday.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #329162

EOE/M/F/D/V

Member Services Supervisor I or II

Fruitridge Branch

Job # 412161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville and Yuba City.

Schools is seeking a qualified candidate to fill a full time Member Services Supervisor position in our Fruitridge Branch (1631 Claudia Drive). The Supervisor supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to members and staff.

Essential Duties and Responsibilities include but not limited to:

  • Exhibits leadership skills, including the ability to manage the branch in the absence of a manager for both short and long-term assignments as needed
  • Promotes and maintains member service by ensuring all branch employees meet Quality Member Service and Mystery Shop goals
  • Assists the manager with the overall responsibility of establishing branch and individual goals through needs-based cross selling of the Credit Union's products and services
  • Advises, coaches, trains and assists branch employees, as necessary
  • Is responsible for all aspects of security in accordance with Credit Union's security policy

Skills and Experience include the following:

  • High school diploma or general education degree (GED) required, (business courses preferred), college level courses, or equivalent work experience required
  • Minimum five years experience with a financial institution with specialized training in all facets of operations, new accounts and loans is preferred
  • Two years previous supervisory or leadership experience required
  • Excellent written and verbal communication skills
  • Ability to effectively present information and respond to questions from groups of managers, clients, members/customers, and the general public

Compensation is commensurate with experience. Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job#412161

EOE/M/F/D/V

Member Services Representative

Orangevale Branch

Job # 407161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 20 hr/wk position in our Orangevale Branch (6000 Maine Ave). The Member Service Representative provides responsive, accurate, and professional service to members visiting our branches.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous experience with cash handing and customer service is required.
  • Previous financial institution experience is preferred
  • Ability to meet pre-established sales goals
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The schedule is Monday, Wednesday, Friday, and Saturday.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #407161

EOE/M/F/D/V

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Corporate Office

Business Analyst II

Real Estate

Job # 205161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a full time Business Analyst II position at our Headquarters Location (1485 Response Rd) in the Real Estate Department. This position will manage cross-functional projects and conduct analysis/research to support the Credit Union's strategic plan. Using various analysis techniques, this position will analyze current work flow/procedures, identify inefficiencies, research potential solutions, evaluate the solutions and present proposals for process improvement to management and will oversee and manage assigned projects using formal project management techniques. This position must interact successfully with all levels in the organization, gain commitment and support for the proposed changes, where possible, and drive efforts for continuous improvement.

Skills and Experience include the following:

  • Bachelor's degree in Business Administration, Finance, Math, or related preferred. Two plus years of process and project management experience required, ideally within a financial institution with an emphasis in various types of analysis including financial, cost benefit, data, feasibility, impact, technical, and workflow/processes
  • Previous experience working in Real Estate Services is desired. This position works directly with the Vice President of Real Estate and is responsible with handling the daily pricing and rate lock process and conducts detailed analysis on mortgage loan sale results
  • Advanced experience with Excel, Word, Access and PowerPoint is required

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs and free or discounted banking services. Compensation is commensurate with experience.

Job #205161

EOE/M/F/D/V

Marketing Research Analyst

Marketing

Job # 422161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a Marketing Research Analyst position in the Marketing department at our Headquarters location (1485 Response Rd). The schedule for this position is Monday through Friday. This position develops strategy for targeted marketing campaigns and is responsible for data extraction, list or lead generation, and evaluating effectiveness of marketing campaigns.

Essential Duties & Responsibilities include but not limited to:

  • Collects and analyzes data to evaluate existing and potential product/service markets. Identifies and monitors competitors and researches market conditions or changes in the industry that may affect sales.
  • Plans, coordinates and implements studies to determine the effectiveness of advertising campaigns, promotions and customer relations.
  • Manages the Marketing Customer Information File (MCIF) data base and recommends targeted strategies to effectively cross-sell new products and services, strengthen existing member relationships and improve operations efficiency.
  • Analyzes statistical reports and competitor pricing and recommends possible courses of action. Reviews market share data by branch and region and recommends strategies for increasing market penetration.

Successful candidates will have the following qualifications and skills:

A Bachelor's degree in Business, Marketing, Finance, or related field is required. Five years of experience with business analytics is required. Previous experience and knowledge of the Marketing Customer Information File (MCIF) is preferred.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services. Compensation is commensurate with experience.

Job #422161

EOE/M/F/D/V

Business Development Specialist

Consumer Lending

Job # 406162  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a Business Development Specialist for the Consumer Lending Department at our Headquarters location (1485 Response Rd). The schedule for this position is Monday through Friday. This position will support Consumer Lending's Business Development Officer in expanding indirect loan business. Tasks will include marketing to various dealer segments as well as supporting the Business Development Officer in managing various dealer programs.

Essential Duties & Responsibilities include but not limited to:

  • Assists in developing, planning, delivering, and executing various dealer programs.
  • Assists in coordinating sales events related to auto purchases.
  • Works closely with Marketing on marketing pieces and dealer promotional supplies.
  • Supports CUDL funding staff as necessary.

Successful candidates will have the following qualifications and skills:

High school diploma or general education degree (GED), business courses preferred and some college level courses, or equivalent combination of education and experience. Minimum three years experience with a financial institution with specialized training in lending preferred.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services. Compensation is commensurate with experience.

Job #406162

Credit Analyst

Consumer Lending

Job # 405161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a Consumer Credit Analyst I at our Headquarters location (1485 Response Rd). The schedule for this position is Monday through Friday and every third weekend. This position reviews credit data to evaluate consumer loan requests in order to approve or decline applications. Analyzes financial information, including tax returns and financial ratios, to approve loan applications that will maintain the quality of the loan portfolio while serving the broadest range of members possible. Performs analysis, as needed, on lending portfolio, automated lending system parameters, and lending processes.

Essential Duties & Responsibilities include but not limited to:

  • Promote and maintain quality member service at all times.
  • Ensures performance and work generated (forms, reports, correspondence, computer input, etc.) is of high quality on a daily basis.
  • Reviews applications that do not receive an automated decision from the automated lending system and renders a manual judgment to approve or decline applications.
  • Works closely with lending staff throughout the credit union to determine how loan requests can be structured to grant credit to applicants with marginal credit quality, while minimizing the risk of the loan through compensating factors.
  • Ensures that lending decisions are consistent with loan policies and procedures, and adequately documents exceptions to policy.
  • Responsible for reviewing loan applications and other documents for consistency with the reason for the loan.
  • Responsible for reviewing documents (e.g., credit reports, loan applications) for irregularities and/or suspicious activity during the loan process.
  • Works reports, as assigned, and provides feedback to Consumer Lending management on opportunities for improving lending decisions and lending processes.
  • Prepares and generates reports, as assigned, to research lending decisions, loan performance, lending policies and criteria, and other data that impacts the quality of lending.
  • Participates in the development and administration of lending training to lending employees throughout the Credit Union.
  • Participates in the development and administration of lending and credit seminars for the membership and general public.
  • Proactively provides assistance to other department functions (Indirect Lending and Title Processing) as needed.
  • Responsible for understanding, adhering to, and complying with Bank Secrecy Act requirements and the Credit Union's Bank Secrecy Act policies and procedures.
  • Responsible for reporting suspicious activity to the proper authority in accordance with the Credit Union's Bank Secrecy Act and Anti-Money Laundering policies and procedures.
  • Responsible for completing required Bank Secrecy Act training.
  • Performs duties in compliance with all Credit Union regulations.

Successful candidates will have the following qualifications and skills:

Requires an Associate's Degree with 0 to 2 years of experience in this field or a related field; or requires equivalent experience (minimum two years experience with consumer loan processing, and disbursal and minimum one year experience with credit approval authority). Intermediate level proficiency with personal computers and software including word processing, spreadsheets, and databases.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services. Compensation is commensurate with experience.

Job #405161

Contact Center Representative

Contact Center

Job # 401162  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 24 hour per week Contact Center Representative position in our Contact Center (1485 Response Road). The Contact Center Representative provides responsive, accurate, and professional service to members calling our Call Center.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous financial institution and call center experience desired
  • Bilingual in Spanish is preferred
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The schedule is Monday through Friday 10:15-3:15 and Saturday 9-1.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #401162

EOE/M/F/D/V

Contact Center Representative

Contact Center

Job # 401161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 24 hour per week Contact Center Representative position in our Contact Center (1485 Response Road). The Contact Center Representative provides responsive, accurate, and professional service to members calling our Call Center.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous financial institution and call center experience desired
  • Bilingual in Spanish is preferred
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The schedule is Monday through Friday 11:30-4:30 and Saturday 9-1.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #401161

EOE/M/F/D/V

Contact Center Representative I or II

Contact Center

Job # 415161  

Schools Financial Credit Union, headquartered in Sacramento, is a member-owned financial institution with more than $1.6 billion in assets and over 125,000 members. Schools is one of the top credit unions in California, and one of the largest credit unions based in Sacramento. Our 11 branches are located in Sacramento, Folsom, Roseville, Elk Grove, Placerville, and Yuba City.

Schools is seeking a qualified candidate to fill a 36 hour per week Contact Center Representative position in our Contact Center (1485 Response Road). The Contact Center Representative provides responsive, accurate, and professional service to members calling our Call Center.

Essential duties and responsibilities include the following:

  • Provide quality member service by processing member transactions accurately and efficiently
  • Complete checking, savings and loan transactions in an accurate and expedient manner
  • Provide assistance to members regarding questions or problems with accounts or services
  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals
  • Research and make adjustments to member accounts as necessary
  • Maintain a thorough knowledge of Credit Union policies and procedures
  • Conduct each member interaction in a manner to meet our Core Values

Skills and Experience include the following:

  • High school diploma, general education degree (GED) or relevant work experience
  • Previous financial institution and call center experience desired
  • Bilingual in Spanish is preferred
  • Excellent listening skills, math aptitude, and verbal communications skills are needed
  • Must be team oriented and enjoy working in a challenging environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred

Compensation is commensurate with experience. The Contact Center is open Monday through Friday 9-6 and Saturday 9-1.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job #415161

EOE/M/F/D/V

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Information Technology

 

No current open positions.

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