Deposit@schools.orgTM
FAQs and Troubleshooting


 

Frequently Asked Questions
 

  1. How does Deposit@schools.org work?
  2. How do I get started?
  3. How soon will my deposited funds be available?
  4. When can I make a deposit?
  5. Is Deposit@schools.org secure?
  6. Are there any restrictions?
  7. Is there a daily deposit maximum?
  8. What should I do with the original scanned check?
  9. Do joint account holders have access to Deposit@schools.org?
  10. How do I scan in my checks?

 Troubleshooting
 

  1. I think I completed my deposit, but I don’t see it in my account history within online banking. How do I know it went through?
  2. Deposit@schools.org did not allow my check to be deposited. Why?
  3. What do I do if my scanner doesn't work?
  4. My online banking session times out while making a deposit.
  5. Error "You are now logged out" when using the Safari browser.
  6. I can't get past the first page to scan a check.
  7. The Deposit@schools.org scanning process seems to "hang" when using Internet Explorer 6.
  8. Error when scanning the front of the check, "Account number not recognized."
  9. Reocurring errors when scanning the front or back of a check.
  10. The check image is not being accepted because the file is too large.

1. How does Deposit@schools.org work?
Deposit@schools.org allows qualified members to deposit checks directly into their account — there's no need to visit a branch or ATM! Checks can be deposited in just a few simple steps from a computer with Internet access and a scanner.
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2. How do I get started?
Visit schools.org and sign in to SchoolsOnline. If you're qualified for Deposit@schools.org, you'll see a link under the Check Services tab.
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3. How soon will my deposited funds be available?
Funds are deposited immediately. However, standard holds may apply.
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4. When can I make a deposit?
You can make deposits 24/7.
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5. Is Deposit@schools.org secure?
Yes. It uses your existing secure SchoolsOnline username.
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6. Are there any restrictions?
Foreign checks cannot be accepted. Some checks will not scan properly (stale-dated, lightly printed, damaged, etc.)
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7. Is there a daily deposit maximum?
Yes. There is a daily maximum of $10,000.
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8. What should I do with the original scanned check?
You are responsible for securing the original check. Void it after 60 days.
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9. Do joint account holders have access to Deposit@schools.org?
Yes, joint owners with authorized access to online banking will have access to Deposit@schools.org.
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10. How do I scan in my checks?
You have two options: 1) The check-scanning software provided by Deposit@schools.org that you can download for quick and easy scanning (PC only), or 2) You can use the software that came with your scanner to scan checks yourself and upload the images separately (PC or Mac).

Option 1: The check-scanning software provided by Deposit@schools.org will lead you through a simple scanning process. You can use this option if you are using a PC, have Internet Explorer 7 or 8 and have Windows Vista, XP/SP2 or 2000.

For this option, you will need to download an add-on the first time you use Deposit@schools.org. You will need to have administrator rights on your computer to install the add-on, and you must accept a download warning that looks like this:


Add-On Security Warning


The downloadable software will work with any directly attached, "TWAIN-compatible" scanner. This includes almost all scanners.

Option 2:
Use the software that came with your scanner. The images should meet the following requirements:

  • JPEG format (with medium quality compression)
  • Grayscale
  • Resolution of 300 dpi or higher
  • File size under 1 MB each  

General scanner setting examples:
Consult your scanner software user manual for information on using your particular scanner. Each scanner and scanning software work differently; however there are generally ways to select image settings, for example:


graphic


For security reasons, make sure to delete the images from your drive after uploading.

 

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Troubleshooting

 

1. I think I completed my deposit, but I don’t see it in my account history within online banking. How do I know it went through?
The deposit has been accepted when you reach the "receipt" screen, and your current balance will immediately include the deposited funds (holds may apply). If not, your check was not deposited correctly, and you will have to start the process over. Contact the Credit Union at 916-569-5400 (Sacramento area) or 800-962-0990 if the problem continues. Do not attempt to deposit a check again, once it has already been accepted.
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2. Deposit@schools.org did not allow my check to be deposited. Why?
Checks are analyzed thoroughly for meeting specific requirements, which may not be recognizable in your scanned image.
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3. What do I do if my scanner doesn't work?
Schools Financial Credit Union cannot troubleshoot general scanner or computer problems. Please consult the user guides that came with your scanner or computer.
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4. My online banking session times out while making a deposit.
You must complete the deposit within the maximum time limit of 30 minutes.
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5. Error "You are now logged out" when using the Safari browser.
Select "Preferences" and open the security tab. Allow sites to set cookies "Always."
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6. I can't get past the first page to scan a check.
Scroll your browser down, as some buttons may be further down the screen.
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7. The Deposit@schools.org scanning process seems to "hang" when using Internet Explorer 6.
The scanner is taking a high resolution scan and may require more time. If the problem persists, try using another browser or upgrading to Internet Explorer 7 or 8.
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8. Error when scanning the front of the check, "Account number not recognized."
Select UNDO and then re-crop the item. This will allow more of the check to be visible, allowing for a better image.
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9. Reoccurring errors when scanning the front or back of a check.
Take a ballpoint pen and make a tiny dot in the four corners of both the front and back of the check. This allows the scanner to better recognize the edge of the check.
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10. The check image is not being accepted because the file is too large.
Try lowering the image compression quality setting in your scanning software (see General Scanner Settings section).
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