eAlerts Frequently Asked Questions

  1. What are eAlerts?
  2. How do I set up an eAlert?
  3. What are the Default eAlert Settings?
  4. Will all eAlerts I set up use my Default eAlert Settings automatically?
  5. How can I change my eAlerts?
  6. Can I change my Default eAlert Settings?
  7. Does changing my Default eAlert Settings affect any existing eAlerts?
  8. How can I stop receiving eAlerts?
  9. Can an eAlert be sent to my cellular phone?
  10. How do I find the email address for my cellular phone?
  11. When will I receive an eAlert?
  12. What does "Notify Me At" mean?
  13. How soon after I set up an eAlert will I begin receiving them?
  14. Can I see my past eAlerts?
  15. What are the different eAlert types that I can sign up for?
  16. How many eAlerts am I allowed to sign up for?
  17. Are all eAlert types available to all people?
  18. What is Minimum Balance?
  19. What is Minimum Purchase Amount?
  20. What is Minimum Available Credit?
  21. What is Minimum Withdrawal Amount?
  22. What is eAlert Detail Level?
  23. What is Account Nickname?
  24. What should I do if I'm not getting the eAlerts I set-up?

1. What are eAlerts?
eAlerts are emails sent to notify you of certain transactions or events happening on your account.
Each eAlert can be sent to multiple email or cellular phone addresses within minutes of the actual transaction.

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2. How do I set up an eAlert?
Click the "Add New eAlerts" image to begin.



Choose the type of eAlert you would like to set up from the dropdown.

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3. What are the Default eAlert Settings?
Email Addresses, Cellular Phone Addresses, Notification Times, Detail Level and Nickname can all be assigned default values by defining your account's Default eAlert Settings. These default values will be pre-filled each time you add a new eAlert to your account, making the process even quicker and easier.

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4. Will all eAlerts I set up use my Default eAlert Settings automatically?
Once you define your Default eAlert Settings, any future eAlerts you add will have the default values you specify pre-filled wherever they are appropriate. You can overwrite these defaults on any eAlert at the time of addition.

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5. How can I change my eAlerts?
Click the "edit" image next to the eAlert you would like to change.



This will bring up a form that will allow you to edit all of the details for this eAlert. Click the "Continue" button once you have completed your changes.

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6. Can I change my Default eAlert Settings?
You can change your Default eAlert Settings at any time just like any other eAlert. Any changes made will not be applied to eAlerts already defined on your account. They will only be used when additional eAlerts are added.

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7. Does changing my Default eAlert Settings affect any existing eAlerts?
No. If you want all of your existing eAlerts to use your new Default eAlert Settings you will have to either change each of them individually or delete and recreate each of them using your new defined default values.

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8. How can I stop receiving eAlerts?
Click the "delete" image next to the eAlert you would like to stop receiving.



This will remove this eAlert from your account. To stop receiving all eAlerts you can simply delete each eAlert you are signed up for.

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9. Can an eAlert be sent to my cellular phone?
Yes. You must know the email address of your cellular phone. Standard text messaging charges from your service provider will apply. Due to message length, you may receive an abbreviated version of a "Moderate" or "Specific" detail level eAlert when it is being sent to a cellular phone.

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10. How do I find the email address for my cellular phone?
The email address is made up of the cellular phone's [10-digit phone number]@[service provider's gateway]. Some examples are listed below. You can check with your service provider if it is not listed.

AT&T/Cingular
Bell Atlantic & Bell South
Boost

Cellular One
Comcast
Midwest Wireless


Nextel
Qwest
T-Mobile

US Cellular
Verizon
Virgin
  • AT&T/Cingular
    [10-digit phone number]@txt.att.net
    [10-digit phone number]@mobile.att.net
    [10-digit phone number]@cingularme.com
    [10-digit phone number]@mycingular.com
    [10-digit phone number]@mycingular.net
    [10-digit phone number]@mobile.mycingular.com
    [10-digit phone number]@pate.cingular.com



  • Bell Atlantic
    [10-digit phone number]@message.bam.com



  • Bell South
    [10-digit phone number]@sms.bellsouth.com
    [10-digit phone number]@wireless.bellsouth.com



    Boost
    [10-digit phone number]@myboostmobile.com



  • Cellular One
    [10-digit phone number]@phone.cellone.net
    [10-digit phone number]@mobile.celloneusa.com
    [10-digit phone number]@cellularone.txtmsg.com
    [10-digit phone number]@cellularone.textmsg.com
    [10-digit phone number]@cell1.textmsg.com
    [10-digit phone number]@sbcemail.com



  • Comcast
    [10-digit phone number]@comcastpcs.textmsg.com



  • Midwest Wireless
    [10-digit phone number]@clearlydigital.com



  • Nextel
    [10-digit phone number]@messaging.nextel.com
    [10-digit phone number]@page.nextel.com



  • Qwest
    [10-digit phone number]@qwestmp.com



  • Sprint
    [10-digit phone number]@messaging.sprintpcs.com
    [10-digit phone number]@sprintpaging.com



  • T-Mobile
    [10-digit phone number]@tmomail.net
    [10-digit phone number]@voicestream.net



  • US Cellular
    [10-digit phone number]@email.uscc.net
    [10-digit phone number]@uscc.textmsg.com



  • Verizon
    [10-digit phone number]@vtext.com



  • Virgin
    [10-digit phone number]@vmobl.com
    [10-digit phone number]@vxtras.com


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11. When will I receive an eAlert?
On most eAlert setup screens there are two fields called "Send eAlerts From" and "Send eAlerts Until." Enter the time range you would like your eAlerts to be sent. If an eAlert is triggered outside of your chosen time range, your eAlert will be sent the following day. The exception to this is the Daily Balance eAlert. For this eAlert type you need to choose a "Notify Me At" time to be notified once a day.

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12. What does "Notify Me At" mean?
In the case of the Daily Balance eAlert, you will need to choose a single time during normal business hours to be notified of your balance(s). If you would like to be notified of your balances multiple times a day, then you can set up multiple Daily Balance eAlerts.

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13. How soon after I set up an eAlert will I begin receiving them?
Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

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14. Can I see my past eAlerts?
Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the "eAlerts Sent" section at the bottom of the Setup screen. Enter a date range in the "From" and "To" boxes, and then click "Show" to see your past eAlerts.

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15. What are the different eAlert types that I can sign up for?

Automatic Withdrawal
Check Withdrawal
Daily Balance
Direct Deposit Received
Dividend Rate Change
Email Address Change
Insufficient Funds
Large Debit Card or ATM Transaction
Large Withdrawal
Line of Credit Advance
Loan Past Due
Loan Payment Change
Loan Payment Due
Loan Payment Made


Low Available Credit (Credit Card)
Low Available Line of Credit (Loan)
Low Balance
Mailing Address Change
Maturing Certificate

Mortgage Payment Due
NSF
Overdraft Transfer
Pay Negative
Online Banking Access
Share Transaction
Regulation D Transaction
Specific Check Cleared


  • Automatic Withdrawal
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified whenever an Automatic Withdrawal posts to the selected share(s).



  • Check Withdrawal
    This eAlert can be set to monitor an individual checking account. You will be notified each time a check withdrawal is completed on the account.



  • Daily Balance
    This eAlert can be set to monitor one individual share, all checking accounts, all savings shares or all shares on the account. You will be notified of the appropriate balance(s) once daily at a time you specify.



  • Direct Deposit Received
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified of each Direct Deposit made to the selected share(s).



  • Dividend Rate Change
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified whenever the dividend rate is changed on the selected share(s).



  • Email Address Change
    This eAlert notifies you any time a change is made to either the Email Address or Alternate Email Address fields on your account.



  • Insufficient Funds (combines NSF, PN & ODT)
    This eAlert can be set to monitor either one individual share or all shares on the account. This mimics a situation in which each of the NSF, Pay Negative and Overdraft Transfer eAlerts have been created on the account. When this type is chosen, all three will be checked for and sent individually according to their descriptions above so instead of individually setting up each of the NSF, Pay Negative and Overdraft Transfer eAlerts you can set up one Insufficient Funds eAlert.




  • Large Debit Card or ATM Transaction
    This eAlert can be set to monitor either one individual share or all shares on the account. A minimum purchase amount will be entered at the time of set up. You will be notified each time a transaction is completed (credit/debit card, POS or ATM) using that card which equals or exceeds that amount.



  • Large Withdrawal
    This eAlert can be set to monitor either one individual share or all shares on the account. A minimum withdrawal amount will be entered at the time of set up. You will be notified each time any withdrawal which equals or exceeds that amount is completed on the share(s).



  • Line of Credit Advance
    This eAlert can be set to monitor either one individual Line of Credit loan or all Line of Credit loans on the account. You will receive an eAlert each time an advance is taken against the loan(s).



  • Loan Past Due
    This eAlert can only be set to monitor one individual loan. You will receive an eAlert if your loan's due date passes without a payment being made. You may receive this eAlert again if a payment is not made in a timely manner.



  • Loan Payment Change
    This eAlert can be set to monitor either one individual loan, or all loans on the account. You will receive an eAlert whenever the payment amount on the loan is changed.



  • Loan Payment Due
    This eAlert can only be set to monitor one individual loan. You will select how many days in advance you want to be alerted to a loan payment being due and will receive notification accordingly.



  • Loan Payment Made
    This eAlert can be set to monitor either one individual loan, or all loans on the account. You will receive an eAlert each time a payment is made on the loan(s).



  • Low Available Credit (Credit Card)
    This eAlert can be set to monitor either one individual credit card or all credit cards on the account. A minimum available credit amount will be entered at the time of set up. You will be notified when a transaction causes the available credit to fall below that amount.
    There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each advance.
    • Subtype 3 – Notify me for any transaction.



  • Low Available Line of Credit (Loan)
    This eAlert can be set to monitor either one individual Line of Credit loan or all Line of Credit loans on the account. A minimum available credit amount will be entered at the time of set up. You will be notified when a transaction causes the available credit to fall below that amount.
    There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each advance.
    • Subtype 3 – Notify me for any transaction.

  • Low Balance
    This eAlert can be set to monitor either one individual share or all shares on the account. A minimum balance amount will be entered at the time of set up. You will be notified when a transaction causes the selected share balance to fall below that amount.
    There are three options to choose from:
    • Subtype 1 Notify me only the first time.
    • Subtype 2 Notify me for each withdrawal.
    • Subtype 3 Notify me for any transaction.

  • Mailing Address Change
    This eAlert notifies you any time a change is made to the Street, City, State, ZIP Code or Extra Address fields on your account.

  • Maturing Certificate
    This eAlert can only be set to monitor one individual certificate account. You will select how many days in advance you want to be alerted to a Certificate maturing and will receive notification accordingly.



  • Mortgage Payment Due
    This eAlert allows you to select how many days in advance you want to be alerted to a mortgage payment being due, and you will receive a notification accordingly. Note that if your mortgage is treated as a loan, you can use the Loan Payment Due eAlert instead.



  • NSF
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified each time an NSF fee is assessed to the selected share(s).



  • Overdraft Transfer (ODT)
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified each time an Overdraft Transfer occurs on the selected share(s).



  • Pay Negative (PN)
    This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified each time a Pay Negative fee is assessed on the selected share(s).



  • Online Banking Access
    This eAlert notifies you any time your account is accessed via Online Banking.



  • Share Transaction
    This eAlert can be set to monitor either one individual share or all shares on the account. You will be notified of transactions conducted via Online Banking. There are three options to choose from:
    • Subtype 1 – Notify me for any deposit via Online Banking.
    • Subtype 2 – Notify me for any withdrawal via Online Banking.
    • Subtype 3 – Notify me for any transaction via Online Banking.

  • Regulation D Transaction
    This eAlert monitors each share independently. Regulation D is a government regulation which, among other things, differentiates between transaction shares and non-transaction shares. Regulation D places monthly limitations on non-transaction shares, such as savings and money market shares. Transaction shares, such as checking accounts, are not subject to Regulation D limitations.

    This eAlert will be sent each time a transaction that qualifies under Regulation D is performed on a non-transaction share. If you choose the "Specific" detail level, the eAlert will also inform you of how many such transactions have been performed thus far during the current month. Contact the Credit Union for more details and limitations on Regulation D transactions.



  • Specific Check Cleared
    This eAlert can only be set to monitor one individual check. A check number must be entered at the time of set up and you will then be notified when it clears. This is a one time only eAlert and will be deleted from the active list once it is sent.


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16. How many eAlerts am I allowed to sign up for?
There is no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.

For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200. You can then sign up for another low balance eAlert and have it email your cellular phone anytime your account balance drops below $50.

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17. Are all eAlert types available to all people?
No. The types that are available to you depend on the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you.

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18. What is Minimum Balance?
On the set up screen for the Low Balance eAlert you need to enter a dollar amount. You will be notified when your balance drops below this value.

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19. What is Minimum Purchase Amount?
On the set up screen for several eAlerts you need to enter a dollar amount. You will be notified when a purchase is made that matches or exceeds this value.

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20. What is Minimum Available Credit?
On the set up screen for several eAlerts you need to enter a dollar amount. You will be notified when your available credit drops below this value.

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21. What is Minimum Withdrawal Amount?
On the Setup screen for the Large Withdrawal eAlert you need to enter a dollar amount. You will be notified when a withdrawal is made that matches or exceeds this value.

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22. What is eAlert Detail Level?
If you would like your eAlert to contain the Transaction Time/Date, Amount and New Balance, choose "Specific - Full Detail." You can also have limited information sent by choosing "Moderate - Some Detail" and "Generic - No Detail." Due to message length, you may receive an abbreviated version of a "Moderate" or "Specific" detail level eAlert when it is being sent to a cellular phone.

  • Generic - No Detail
    An eAlert has been triggered on your account. Please log in to your account online to view more detail.

  • Moderate - Some Detail
    A Large Withdrawal eAlert has been triggered on your account. Please log in to your account online to view more detail.

  • Specific - Full Detail
    A Large Withdrawal eAlert has been triggered on your account.
    You asked to be notified when a large withdrawal over $100 was made on your account:

      Share 01 - Withdrawal Amount: 750.00, Withdrawal Time: 10:31
      Post Date: 04/13/2006, Effective Date: 04/13/2006
      New Balance: 980.00, New Available Balance: 975.00

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23. What is Account Nickname?
Entering an account nickname is optional. It is a way to identify an account in the eAlerts you receive. If you have the same eAlerts set up on multiple accounts, an account nickname will allow you to know which one triggered an eAlert without logging into Online Banking immediately.

**IMPORTANT** We will not send any identifying information via email. You may NOT include your account number or user name in the account nickname.

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24. What should I do if I'm not getting the eAlerts I set-up?
Verifty that your email address and domain name are correct. Check to see if your eAlerts are getting caught in your spam filter. Add "no-reply@schools.org" to your address book to avoid spam filter issues.

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